1. Introduction
Solis Labs LLC ("we," "us," or "our") is committed to protecting the privacy of visitors to our website (the "Site") and customers who place orders. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and your rights with respect to that information.
By using the Site or placing an order, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
2. Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account and order information: Name, email address, shipping address, and order details when you place an order or contact us.
- Communications: Any messages you send us through our contact form, email, or other channels.
- Mailing list sign-up: Email address and name (if provided) when you subscribe to our early access or marketing list.
Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect certain technical information, including:
- IP address and approximate geographic location;
- Browser type, operating system, and device information;
- Pages visited, time spent on pages, and referring URLs;
- Cookie identifiers and similar tracking data.
3. Cookies
We use cookies — small text files stored on your device — to improve Site functionality, remember preferences, and analyze usage patterns. We also use cookies from third-party analytics and email marketing providers (such as Klaviyo) to understand how users interact with our Site and communications.
You may configure your browser to refuse cookies; however, doing so may limit certain Site functionality. Our email service provider (Klaviyo) uses cookies to track email open rates and link clicks. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email we send.
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and communicate with you about them;
- Send order confirmation, shipping updates, and COA documentation;
- Respond to inquiries and provide customer support;
- Send promotional emails and early access notifications to subscribers (you may opt out at any time);
- Analyze Site usage and improve our products and services;
- Detect, investigate, and prevent fraudulent or unauthorized activity;
- Comply with legal obligations and respond to lawful requests from authorities.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We share information with trusted third-party vendors who help us operate our business, including our email marketing platform (Klaviyo), payment processors, and shipping carriers. These providers are contractually obligated to use your information only as necessary to provide their services to us.
- Legal compliance: We will disclose information when required to do so by law, court order, subpoena, or lawful request from a government authority.
- Business transfer: If Solis Labs LLC is acquired, merged, or its assets are transferred, your information may be transferred as part of that transaction.
- Protection of rights: We may disclose information when we believe in good faith that doing so is necessary to protect the rights, property, or safety of Solis Labs LLC, our customers, or others.
6. Data Retention & Security
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of five years for legal and accounting purposes.
We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You use the Site at your own risk.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access and receive a copy of the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to our legal retention obligations;
- Opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
To exercise any of these rights, please contact us through our contact page. We will respond within 30 days.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
9. Children's Privacy
Our Site and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted to this page with a revised effective date. Your continued use of the Site following any update constitutes your acceptance of the revised Policy.
11. Contact
For questions or concerns regarding this Privacy Policy or our data practices, please reach out through our contact page.